SereniNest™ – A peaceful, cozy wool nest for little ones

1. Ethically Sourced Wool – We use 100% natural, biodegradable wool, responsibly sourced to support sustainable farming and animal welfare.

2. Eco-Friendly Felting Process – Each rug is handcrafted using traditional wet-felting techniques with just warm water and natural soap, eliminating harsh chemicals and synthetic materials.

3. Handcrafted with Zero Waste – Our skilled artisan carefully shapes, compresses, and details every rug, ensuring minimal waste and a low environmental impact while creating a one-of-a-kind design.

4. Natural Drying & Quality Check – Instead of energy-intensive machines, rugs are naturally dried and thoroughly inspected for softness, durability, and safety.

The result? A beautifully handcrafted, soft, and hypoallergenic rug that keeps your home cozy, stylish, and safe—while protecting the little feet and the planet.

Thank you for choosing theSerenity.store! We are committed to providing you with a seamless and reliable shopping experience. Please take a moment to review our shipping policy.

1. Processing Time Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. Orders placed after 4:00 PM will be processed the next business day.

2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on the delivery location and shipping method selected. Estimated delivery times are as follows:

• Standard Shipping: 7-21 business days
• International Shipping: 7-21 business days (varies by destination)

Please note that delivery delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or customs processing.

3. Shipment Confirmation & Tracking Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow 12 hours for tracking updates to be reflected.

4. International Shipping We offer worldwide shipping. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. The recipient is responsible for these additional charges.

5. Lost or Damaged Shipments
We are not responsible for lost, stolen, or damaged packages after they have been handed over to the carrier. If your package is missing or arrives damaged, please contact the shipping carrier directly. However, we are happy to assist in filing a claim if necessary.

6. Address Changes & Order Modifications
Please ensure your shipping address is correct before placing an order. If changes are required, contact us immediately at info@theserenity.store. We cannot guarantee modifications once an order has been processed.

7. Returns Due to Incorrect Address
If a package is returned due to an incorrect or undeliverable address, the customer is responsible for additional shipping costs to resend the order.

8. Contact Us
For any shipping-related inquiries, please reach out to our support team at info@theserenity.store.

9. Returns and Refunds:
Please refer to our Return Policy for information on returns and refunds.

If you have any questions or concerns regarding our shipping policy, feel free to contact our customer service team at info@theserenity.store.

Thank you for shopping at theSerenetiy.store. We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.

1. Returns:
   We accept returns within 30 days of the original purchase date.
   To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Refunds:
   Once we receive your return, our team will inspect the item and process your refund.
   Refunds will be issued to the original payment method within 5 business days.
3. Exchanges:
   If you received a defective or damaged item, we will gladly exchange it for a new one.
   Please contact our customer service team at info@theserenity.store to initiate an exchange.
4. Return Shipping:
   Customers are responsible for return shipping costs, except in cases of defective or damaged items.
   We recommend using a trackable shipping service to ensure your return is received.
5. How to Initiate a Return:
   To initiate a return, please contact our customer service team at info@theserenity.store.
   Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
6. Non-Returnable Items:
   Certain items are non-returnable, including personalized products and perishable goods.
   Please check the product description for any specific return restrictions.
7. Cancellations:
   If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
8. Contact Us:
   If you have any questions or concerns regarding our return policy, please contact our customer service team info@theserenity.store.

Thank you for choosing theSerenity.store. We appreciate your business and strive to make your shopping experience enjoyable.

theSerenity.store